Ground Operations

Need Assistance?
Mr. Tony Smith
Chief Operating Officer
+973 17 321 712
+973 32 200 420

We help 8.5 million
passengers every year

We employ 3,000 people
in the Kingdom of Bahrain

We provide ground operations to
over 42,000 flights per year

We handle more than
8 million baggage items per year

Bahrain Airport Services Ground Handling Division engages with every aspect of airport ground handling and provides a comprehensive range of services to airlines including passenger handling, airport lounges, meet and assist, PRM service, full aircraft ramp handling, VIP FBO handling, load control, airport operations, baggage handling, flight information, call center and PA announcements.

BAS is accredited by IATA Safety Audit for Ground Operations (ISAGO) Standards & Procedures, which are applied to all aspects of Ground Handling Services. Ground Handling Services also offer operational services including flight planning, NOTAMS, weather information, crew briefing and administration, undertaken by qualified and trained staff 24 hours a day.

With 3,000 skilled people and state-of-the-art technology infrastructure, BAS is committed to continuous improvement in service quality, operational efficiency and customer satisfaction, underlined by an uncompromising stance to implement the highest standards of safety and security in the industry.

  • Full passenger handling (Check-In/Transfer Pax processing, UMs, etc.)
  • Special Services
  • Premium lounge operation (Dilmun Lounge)
  • Meet & Assist, CIP handling
  • Airlines Representation
  • Excess Baggage (OOG)
  • Mishandling Baggage (Lost & Found)
  • Forged visa & passport detection team
  • Enhanced OTP (On Time Performance) team
  • Airport Inquiries (Call Center, Info Counters, PAs, etc.)
  • Load Control & Dispatch
  • Full aircraft ramp handling (loading/unloading, PBBs, boarding steps etc.)
  • VIP handling
  • Baggage Handling, BHS Control & Operation
  • ULD Unit Load Device storage and management
  • Pushback, Towing and Headset
  • Full GSE support: PCA, GPU, Air-Starters, etc.
  • Airport operational functions (Gate/Check-in Counter allocation, scheduling, etc.)

Over 700 motorized vehicles are owned and operated by BAS to serve our airlines. Comprehensive maintenance programs and overhauls for all BAS Ground Support Equipment (GSE) fleet, as well as for other organizations ground equipment, are carried out by the maintenance workshop which is responsible for the repair, preventative and scheduled maintenance of all ground support equipment at the airport.

This section provides a fleet of air-conditioned buses for transporting our passengers and airlines crew on a 24/7 basis. Additionally the section provides transportation for numerous other operational functions.