IATA Operational Safety Audit (IOSA)

An internationally recognized and accepted evaluation system, the IATA Operational Safety Audit (IOSA) is designed to evaluate the operational management and control systems of an airline. IOSA has established worldwide standards to enable and maximize joint audit reports leading to major cost reduction and savings for the participating airlines.

Benefits for Airlines and Regulators

  • Quality audit program under the stewardship of IATA
  • Continuous standard updates to reflect regulatory revisions and best practices
  • Elimination of audit redundancy, reducing costs and audit resource requirements
  • Accredited audit organizations with formally trained and qualified auditors
  • Accredited training organizations with auditor training courses
  • Structured audit methodology, standardized checklists

IATA Safety Audit for Ground Operations (ISAGO)

Built on audit standards applicable globally to all ground handling organizations, IATA’s Safety Audit for Ground Operations (ISAGO) has established uniform standards pertaining to the activities of these organizations.

Due to its diversity, the ISAGO audit is applicable to multiple ground handlers and can be utilized for companies offering services at single locations.


A management system that analyzes food safety, HACCP controls the presence of biological, chemical and physical hazards in the production, handling, procurement, manufacturing, distributing and consumption of various food items.

ISO 22000

ISO’s food safety management standards help identify and control potential hazards related to food safety while simultaneously working with other ISO management standards, such as ISO 9001. ISO 22000 reassures the quality of food produced and ensures that it is safe for global dispatch.

ISO 20000-1 2011

As a service management system (SMS), ISO/IEC 20000-1:2011 equips service providers with all the details to improve their service management systems including planning, establishing, implementing, operating, monitoring, reviewing and maintenance. Design, transition, delivery and improvement of services are necessary for the fulfilment of service requirements.

ISO 17025:2017

The ISO/IEC 17025 enables laboratories to conduct their operations competently and generate valid results to gain confidence in their operations globally.
It also facilitates cooperation between various laboratories that generate internationally renowned results, thereby promoting and improving international trade.


RA3 (Third Country EU Aviation Security validated Regulated Agent) is a cargo handling entity stationed in a validated and approved third country certified under the EU aviation security. RA3 implements security controls, such as necessary screening on consignments entering the European Union, and ensuring that the shipment is well protected from all unauthorized interference.