Commenting on this upgrade, Mohamed Khalil, CEO, BAS, said: “As we phase out manual and paper-based operations, the SITA solution offers the next generation of mobile resource management systems that will enable us to significantly improve our planning and rostering activities.The system will optimize resource deployment for ground handling management at BIA while also assisting us in enhancing planning, operational efficiency, employee management, and customer service.”
The approach ensures the involvement of ground operations staff by using digital PDAs to replace paper-based records of advocacy services provided to airline customers. This technology will also help BAS to assess all of its customer’ ground handling SLAs and deliver a speedier service to the invoicing cycle.
Hani El-Assaad, President, Middle East & Africa (MEA), SITA, said: “We’re excited to partner with Bahrain Airport Services on this project and facilitate the development of a new generation of resource management platforms designed to consolidate data and enable real-time decision-making and cost optimization, while further developing Bahraini talent. Bahrain Airport Services will be able to operate with the highest level of security, reliability, and performance, strengthening Bahrain’s aviation sector.”