BAS Altea Training (Altea Departure Control System)


3 Days


Check in and Gate agents staff

Course Objectives

By the end of this training staff will be able to:

  • Use ALTEA system.
  • Check-in customers.
  • Issues and update Boarding pass and Baggage tag.
  • Dealing with customer at boarding gate.
  • Control and update flight.
Course Contents
  • What is customer management
  • Signing in and out of customer management
  • Opening and closing customer management applications
  • Messaging
  • Flight
  • Working with customer lists
  • Displaying connection lists
  • Advance accepting groups
  • Customer
  • Accepting customers
  • Linking customers
  • Displaying customers
  • Adding and deleting alternate destinations
  • Adding, updating and deleting comments
  • Adding, and deleting FQTV information
  • Adding, amending and cancelling itineraries
  • Editing paper tickets
  • Baggage
  • Updating baggage
  • Seat
  • Boarding
  • Boarding customers
  • Boarding ineligibilities
  • De-boarding customers
  • Reference information
  • GUI seating icons quick reference
  • Customer list refinement combinations