Passenger Handling Training Programme
Duration
2 Days
Eligibility
Check-in Agent Landside, Airside and Special Service
Course Objectives
After a thorough study and use of this training syllabus, you will be able to:
- Understand the Check-In and baggage policies
- Learn and read the contents of ticket.
- Understand the special handling passenger requirements.
- Identify baggage labeling.
- Learn health and safety procedures.
- Understand emergency response procedures
Course Contents
- Course Objective
- Passenger Acceptance
- Electronic Ticket (DCS display)
- Usage of Flight Interruption Manifest (FIM) Checked Baggage
- Carry on-items
- Excess Baggage Ticket
- Frequent Flyer Program
- Passenger Check-In Procedure
- Describe Bag Tags
- Web – Boarding Pass
- Boarding Pass
- Type of Special Tags
- Free Articles
- Restricted Articles
- Internal Communication
- Security Regulation and Procedure
- Passenger Boarding
- Manual Checked-In Procedure
- Pre-Planned Manual Check-In/Flight Boarding
- Handling on the Ground and in Flight
- Recommendation for the Handling Passengers with Reduce Mobility (PRM)
- Acceptance of Carriage Incapacitated Passengers
- Verification of Incapacitated Passenger at time of Check-In
- Passengers with Visual or Hearing Impairments
- Passenger Requiring Medical Clearance
- Stretchers
- Categories
- Glossary
- Abbreviation
- Passport & Visa Information
- The SCHENGEN Agreement
- Inadmissible Passenger and Deportees
- Access & Interpret Timatic
- Check-In Counter
- Possible Solutions
- Baggage Handling
- Baggage Handling Operations
- Dangerous Goods
- Security