2 Days

Check-in Agent Landside, Airside and Special Service

After a thorough study and use of this training syllabus, you will be able to:

• Understand the Check-In and baggage policies
• Learn and read the contents of ticket.
• Understand the special handling passenger requirements.
• Identify baggage labeling.
• Learn health and safety procedures.
• Understand emergency response procedures

• Course Objective
• Passenger Acceptance
• Electronic Ticket (DCS display)
• Usage of Flight Interruption Manifest (FIM) Checked Baggage
• Carry on-items
• Excess Baggage Ticket
• Frequent Flyer Program
• Passenger Check-In Procedure
• Describe Bag Tags
• Web – Boarding Pass
• Boarding Pass
• Type of Special Tags
• Free Articles
• Restricted Articles
• Internal Communication
• Security Regulation and Procedure
• Passenger Boarding
• Manual Checked-In Procedure
• Pre-Planned Manual Check-In/Flight Boarding
• Handling on the Ground and in Flight
• Recommendation for the Handling Passengers with Reduce Mobility (PRM)
• Acceptance of Carriage Incapacitated Passengers
• Verification of Incapacitated Passenger at time of Check-In
• Passengers with Visual or Hearing Impairments
• Passenger Requiring Medical Clearance
• Stretchers
• Categories
• Glossary
• Abbreviation
• Passport & Visa Information
• The SCHENGEN Agreement
• Inadmissible Passenger and Deportees
• Access & Interpret Timatic
• Check-In Counter
• Possible Solutions
• Baggage Handling
• Baggage Handling Operations
• Dangerous Goods
• Security