Passenger Handling Training Programme

Duration

2 Days

Eligibility

Check-in Agent Landside, Airside and Special Service

Course Objectives

After a thorough study and use of this training syllabus, you will be able to:

  • Understand the Check-In and baggage policies
  • Learn and read the contents of ticket.
  • Understand the special handling passenger requirements.
  • Identify baggage labeling.
  • Learn health and safety procedures.
  • Understand emergency response procedures
Course Contents
  • Course Objective
  • Passenger Acceptance
  • Electronic Ticket (DCS display)
  • Usage of Flight Interruption Manifest (FIM) Checked Baggage
  • Carry on-items
  • Excess Baggage Ticket
  • Frequent Flyer Program
  • Passenger Check-In Procedure
  • Describe Bag Tags
  • Web – Boarding Pass
  • Boarding Pass
  • Type of Special Tags
  • Free Articles
  • Restricted Articles
  • Internal Communication
  • Security Regulation and Procedure
  • Passenger Boarding
  • Manual Checked-In Procedure
  • Pre-Planned Manual Check-In/Flight Boarding
  • Handling on the Ground and in Flight
  • Recommendation for the Handling Passengers with Reduce Mobility (PRM)
  • Acceptance of Carriage Incapacitated Passengers
  • Verification of Incapacitated Passenger at time of Check-In
  • Passengers with Visual or Hearing Impairments
  • Passenger Requiring Medical Clearance
  • Stretchers
  • Categories
  • Glossary
  • Abbreviation
  • Passport & Visa Information
  • The SCHENGEN Agreement
  • Inadmissible Passenger and Deportees
  • Access & Interpret Timatic
  • Check-In Counter
  • Possible Solutions
  • Baggage Handling
  • Baggage Handling Operations
  • Dangerous Goods
  • Security