Telephone Technique


2 days


All staff involved in handling customer calls

Course Objectives

After a thorough study of this training workbook, staff will be able to:

  • Use effective call greetings as a receiver
  • Practice good telephone manners
  • Manage difficult calls and use appropriate language during telephone conversations
  • Learn to manage stress levels during calls
Course Contents
  • Avoid verbal barriers to communication
  • Your first impression
  • Your voice
  • Conversation techniques acceptable responses
  • Voice mail
  • More etiquette tips
  • At the end of the day