Ground Operations

Ground-Operations

Need Assistance?
Mr. Tony Smith
Chief Operating Officer
+973 17 321 712

We help 8.5 million
passengers every year

We employ 3,000 people
in the Kingdom of Bahrain

We provide ground operations to
over 42,000 flights per year

We handle more than
8 million baggage items per year

BAS Ground operations Department is mandated with performing all airport ground handling services. The department provides, through its competent team working around the clock, a comprehensive range of services to airlines including: passenger handling and transfer from and to the terminal, meet & assist, services to passengers with additional needs, full aircraft ramp handling, VIP FBO handling, load control & dispatch, baggage handling, full aircraft ramp handling, unit load device storage and management, pushback, towing and headset services, and full ground support equipment. It also offers operational services including crew briefing and administration, and operates a fleet of air-conditioned buses for transporting crews.

BAS has a fleet of ground equipment approaching 600 units, carefully maintained to ensure the highest security and safety for operators and aircrafts.

Passenger Services

BAS offers a full range of services to passengers travelling through Bahrain International Airport, from the check-in hall to the aircraft door, to create an ideal travelling experience in line with international service provision standards.

Among these services:

  • Airlines representation services
  • Full passenger handling services
  • Special services for customers with additional needs
  • Premium lounge services
  • Meet & assist, and Commercial Important Passenger (CIP) handling
  • Baggage services – mishandled baggage (lost & found)
  • Baggage wrapping services
  • Forged visa & passport detection team
  • Full passenger handling (Check-In/Transfer Pax processing, Gate, etc.)
  • Special Services (UM, Wheelchair , PAV , Meet and assist, CIP)
  • Premium lounge operation (Dilmun Lounge, limousine services )
  • Meet & Assist, CIP handling
  • Airlines Representation
  • Mishandled Baggage (Lost & Found)
  • Forged visa & passport detection team
  • Load Control & Dispatch
  • Full aircraft ramp handling (loading/unloading, PBBs, etc.)
  • VIP handling
  • Baggage Handling
  • ULD Unit Load Device storage and management
  • Pushback, Towing and Headset
  • Full GSE support: PCA, ACU, GPU, Air-Starters, boarding steps etc.

Over 700 motorized vehicles are owned and operated by BAS to serve our airlines. Comprehensive maintenance programs and overhauls for all BAS Ground Support Equipment (GSE) fleet, as well as for other organizations ground equipment, are carried out by the maintenance workshop which is responsible for the repair, preventative and scheduled maintenance of all ground support equipment at the airport.

This section provides a fleet of air-conditioned buses for transporting our passengers and airlines crew on a 24/7 basis. Additionally the section provides transportation for numerous other operational functions.