Ground Operations and Terminal Services

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Discover how our Ground Operations and Terminal Services ensure every journey through Bahrain International Airport starts and ends smoothly.

We assist approximately
7 million passengers
every year

We employ more than
2,000 staff in
Kingdom of Bahrain

We provide ground operations to over
42,000 flights per year

We handle more than
9.5 million baggage
items per year

Terminal Services: Elevating the Passenger Experience

At Bahrain Airport Services (BAS), we are committed to delivering an exceptional travel experience for all passengers at Bahrain International Airport. Our landside ground operations are designed to provide comfort, ease, and a memorable journey from the moment passengers arrive. BAS offers a comprehensive range of services to enhance each stage of the airport experience, including:

  • Complete passenger handling services;
  • Airline representation services;
  • Dedicated support for customers with additional needs;
  • Efficient baggage handling and services;
  • Mishandled baggage (lost & found) support; and
  • Specialized forged visa and passport detection team.

The Terminal Services department also oversees operational requirements, optimizing both front-line and administrative functions. By implementing streamlined procedures, BAS ensures greater efficiency and seamless integration of BMA and customer services within a unified operating system.

Traffic Services: Ensuring Seamless Airside Operations

Ramp services are the backbone of Bahrain Airport Services’ (BAS) airside operations, with comprehensive oversight of all airside activities to ensure efficiency, safety, and precision. BAS provides full aircraft ramp handling, VIP and Fixed Base Operations (FBO) handling, load control and dispatch, baggage handling, Unit Load Device (ULD) storage and management, pushback, towing, and headset services, as well as extensive ground support for equipment handling.

Our Ramp Services team also manages operational services, including crew briefing and administration, as well as operating a fleet of air-conditioned buses to transport crews.

Critical to our successful operations are manpower planning and the management of our Operations Control Center (OCC). We support the motor transport services, Ground Support Equipment (GSE) workshop, and line maintenance, maintaining rigorous standards with 24/7 operational readiness. As part of our commitment to quality, we conduct monthly internal inspections and audits of all ramp operations, while annual airline audits provide additional assurance, with detailed reports presented to management for evaluation.

Each month, BAS handles over 2,500 airside operations at Bahrain International Airport, supported by our dedicated ramp services team, which includes:

  • Complete aircraft ramp handling
  • VIP handling and Fixed Base Operations (FBO)
  • Baggage handling
  • Unit Load Device (ULD) storage and management
  • Pushback, towing, and headset services
  • Pushback, Towing and Headset
  • Full Ground Support Equipment (GSE) support

BAS’s Traffic Services operates around the clock to ensure seamless, reliable service, delivering on our commitment to exceptional standards in aviation ground operations.

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Explore the distinguished network of clients and partners collaborating with us, ensuring exceptional service delivery.