Bahrain Airport Services (BAS) has announced the signing of a strategic partnership agreement with Emic Training Institute at the institute’s headquarters. This partnership aims to elevate customer service standards in the aviation sector by launching a comprehensive training program designed to develop the skills of 400 passenger services employees.
This training program is part of BAS’s broader strategy to foster human resource development and career advancement, reflecting the company’s commitment to delivering exceptional services to all travelers. It also underscores ongoing efforts to enhance and develop the Bahraini workforce.
On this occasion, Mr. Mohammed Khalil, CEO of BAS, stated: “Our partnership with Emic aligns with our overall strategy to raise customer service standards to global levels. Through this collaboration, we aim to improve the skills of our team, boosting our competitiveness and ensuring the delivery of an exceptional travel experience.”
Mr. Marwan Mattar, Managing Director of Emic Training Institute, added: “We are excited to work with BAS to offer high-quality training programs focused on developing the skills of passenger service employees. Our goal is to improve service quality and instill a culture of continuous development and professional growth, ultimately enhancing the capabilities of the entire team.”
Hanaa Abdulwahed, Chief Human Resources Officer at BAS, commented: “This program represents a key step in our plans to increase training efficiency and improve operational processes. We are constantly striving to equip our employees with the practical skills they need to excel in the fast-evolving aviation environment.”
This agreement reflects BAS’s commitment to excellence and its leading role in developing Bahraini talent, enhancing its competitive abilities in both local and regional markets.
