2 Days

Any staff that come into contact with customers

The objective of this course is to help you to:

• Project a positive attitude and make a great 1st impression.
• Communicate more effectively both verbally and non-verbally.
• Develop trust, establish rapport and make our customers feel valued.
• Confidently handle “ difficult customers” and situations
• Help you to upsize your service.

• Positive Attitude
• Smile
• Service Upsize
• Effective Communication
• Verbal Communication
• One Way Communication
• Listening
• Non Verbal Communication
• Fish Technique
• Window of Life
• Difficult Customers
• The Clear Technique
• Tips