Customer Service Training
Any staff that come into contact with customers
The objective of this course is to help you to:
- Project a positive attitude and make a great 1st impression.
- Communicate more effectively both verbally and non-verbally.
- Develop trust, establish rapport and make our customers feel valued.
- Confidently handle “ difficult customers” and situations
- Help you to upsize your service.
- Positive Attitude
- Service Upsize
- Effective Communication
- Verbal Communication
- One Way Communication
- Non Verbal Communication
- Fish Technique
- Window of Life
- Difficult Customers
- The Clear Technique