Customer Service Training


2 Days


Any staff that come into contact with customers

Course Objectives

The objective of this course is to help you to:

  • Project a positive attitude and make a great 1st impression.
  • Communicate more effectively both verbally and non-verbally.
  • Develop trust, establish rapport and make our customers feel valued.
  • Confidently handle “ difficult customers” and situations
  • Help you to upsize your service.
Course Contents
  • Positive Attitude
  • Smile
  • Service Upsize
  • Effective Communication
  • Verbal Communication
  • One Way Communication
  • Listening
  • Non Verbal Communication
  • Fish Technique
  • Window of Life
  • Difficult Customers
  • The Clear Technique
  • Tips